About Comprehensive CareGivers

Comprehensive CareGivers is committed to delivering the highest quality care to our clients and families.

Client Declaration of Values

We prioritize quality-centered care, partnering with clients/patients and their families.  Together we value:

Having a voice:

· Being involved in my care

· Having my questions answered in a way that I can understand

· Discussing fears and concerns 

· Allowing my family to speak with my health care professional

· Being listened to and valued 

· Deciding on treatment and care based on understanding risks and benefits 

· Informing the health care team of any changes in my condition

Partnership:

· Working with my health care professional to meet my health care goals

· Respecting all Comprehensive CareGivers employees

· Participating in care decisions 

· Having my treatment/care explained clearly

· Being supported in returning to independence

· Knowing who to contact for complaints 

Courtesy & Respect:

· Being treated with dignity, respect, courtesy, and compassion 

· Respecting my privacy

· Notifying Comprehensive CareGivers of inconvenient appointment times  

· Being informed about health care professional arrival times   

Quality:

· Receiving timely care based on need

· Receiving the best quality of care

· Feeling safe during care 

· Having my needs understood by my service provider

Safety:

· Knowing how to set up my home safely

· Having safety needs addressed

· Learning about my role in client/patient safety

· Asking Comprehensive CareGivers employees for their picture identification

· Keeping animals away from the care area (except service animals)

· Refraining from smoking one hour before and during service 

· Not giving loans, gifts, tips, or entering into private work agreements with Comprehensive CareGivers employees

Patient Bill of Rights

We are committed to quality, client/patient, and family-centered care, creating the best client/patient experience.  We value:  Having a Voice, Partnership, Courtesy and Respect, Quality, and Safety.  

As a client/patient or family member, you have the right to:  

1. Be treated respectful and free from all forms of abuse.  

2. Have your dignity, privacy, autonomy, and decision-making respected.  

3. Have your individuality and preferences, including cultural factors, recognized.  

4. Receive care without discrimination.  

5. Participate in the assessment and care plan development.  

6. Designate a person to be present during assessments and care plan discussions.  

7. Give or refuse consent for any service.  

8. Be informed about laws, rules, policies, and complaint procedures related to home and community care services.